FAQ
Welcome to our FAQ page! Here, you'll find answers to some of the most common questions about our products, orders, shipping, and more. If you don't see the answer you're looking for, feel free to contact us at [email protected]!
1. What sizes do you offer?
We offer a wide range of sizes to ensure every body type can find the perfect fit. Our size chart can be found on each product page, so you can easily select your size before placing an order. If you're between sizes, we recommend choosing the larger size for a more comfortable fit.
2. How do I know my correct size?
To determine your size, we suggest measuring your bust, waist, and hips and comparing them to our detailed size chart. If you're unsure about your measurements or need help choosing the right size, feel free to contact our customer support team for assistance.
3. What is your return and exchange policy?
We want you to be completely happy with your purchase! Please refer to our Return & Exchange Policy for details on how to return or exchange an item. Generally, items can be returned or exchanged within 30 days of purchase, as long as they are unused, unwashed, and in their original packaging.
4. Can I return or exchange underwear?
For hygiene reasons, we cannot accept returns or exchanges on underwear, lingerie, or swimwear unless the item is defective or damaged upon arrival. If you receive a faulty item, please contact us right away, and we’ll arrange for a return or replacement.
5. How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and link to track your shipment. You can also log into your account on our website to view the status of your order.
6. Can I change or cancel my order after it’s placed?
We process orders quickly to ensure fast delivery, so changes or cancellations can only be made within a short window after placing the order. If you need to make a change, please contact us immediately at https://lluu.store. We’ll do our best to accommodate your request.
7. Do you offer international shipping?
Yes, we do offer international shipping! Shipping fees and delivery times vary depending on the destination. For more information on international shipping, including costs and expected delivery times, please visit our Shipping Information page.
8. What payment methods do you accept?
We accept various payment methods, including:
- Credit and Debit Cards (Visa, MasterCard, American Express)
- PayPal
- Apple Pay
- Google Pay
- [Other Payment Methods, if applicable]
9. How should I care for my lingerie?
To extend the life of your lingerie, we recommend hand washing your items in cold water and air drying them. For machine washing, place items in a lingerie bag and use a gentle cycle. Avoid using fabric softeners or bleach.
10. Are your products sustainable?
We are committed to sustainability and responsible manufacturing. Many of our products are made from eco-friendly fabrics such as organic cotton and recycled materials. We’re continually working towards reducing our environmental impact.